<h3>Desktop</h3>
<table class="table-striped"><thead><tr><td width="30%">&nbsp;</td><td width="40%">Minimum Requirements</td><td>Recommended Specifications</td></tr></thead><tbody><tr><td class="font-bold">Operating System</td><td>Windows 7 or later, Mac OS X 10.9 or later</td><td>Windows 10 or latest Mac OS X version</td></tr><tr><td class="font-bold">Processor</td><td>Intel Core2 Duo 2.5 GHz</td><td>Intel Core2 Quad 2.33 GHz</td></tr><tr><td class="font-bold">Video</td><td>Intel HD Graphics (Integrated)</td><td></td></tr><tr><td class="font-bold">Memory</td><td>2GB RAM</td><td>4GB RAM</td></tr><tr><td class="font-bold">Internet</td><td>Broadband Internet connection</td><td></td></tr><tr><td class="font-bold">Input</td><td>Keyboard and mouse</td><td></td></tr><tr><td class="font-bold">Resolution</td><td>1024 x 768 minimum display resolution</td><td>1280 x 1024 recommended display resolution</td></tr><tr><td class="font-bold">Internet Browser Settings</td><td>Javascript and audio enabled</td><td></td></tr></tbody></table>
<h3>Supported Browsers</h3>
<table class="table-striped"><thead><tr><td width="30%">&nbsp;</td><td width="40%">Minimum</td><td>Recommended</td></tr></thead><tbody><tr><td class="font-bold">Chrome</td><td>Last 3 major versions</td><td>Latest version</td></tr><tr><td class="font-bold">Edge</td><td>Last 3 major versions</td><td>Latest version</td></tr><tr><td class="font-bold">Firefox</td><td>Last 3 major versions</td><td>Latest version</td></tr><tr><td class="font-bold">Safari</td><td>Last 3 major versions</td><td>Latest version</td></tr></tbody></table>
<h3>IOS</h3>
<table class="table-striped"><thead><tr><td width="30%">&nbsp;</td><td width="40%">Minimum</td><td>Recommended</td></tr></thead><tbody><tr><td class="font-bold">Tablet</td><td>iPad Mini 4, iPad (5th generation), iPad Air 2, iPad Pro 1st Generation</td><td>Latest iPad, Latest iPad Air, Latest iPad Pro</td></tr><tr><td class="font-bold">Operating System</td><td>iOS 11.0+ or later</td><td>Latest version</td></tr><tr><td class="font-bold">Browser</td><td>Latest version of Safari or Chrome</td><td></td></tr><tr><td class="font-bold">Device Orientation</td><td>Landscape mode recommended</td><td></td></tr></tbody></table>
<h3>Android</h3>
<table class="table-striped"><thead><tr><td width="30%">&nbsp;</td><td width="40%">Minimum</td><td>Recommended</td></tr></thead><tbody><tr><td class="font-bold">Tablet</td><td>Samsung Galaxy Tab 4 8.0″</td><td>Samsung Galaxy Tab A 7.0″</td></tr><tr><td class="font-bold">Operating System</td><td>Android 6.0+</td><td>Latest Android version</td></tr><tr><td class="font-bold">Memory</td><td>1.5GB RAM</td><td>1.5GB+ RAM</td></tr><tr><td class="font-bold">Browser</td><td>Latest version of Chrome</td><td></td></tr><tr><td class="font-bold">Device Orientation</td><td>Landscape mode recommended</td><td></td></tr></tbody></table>

Troubleshooting Tips

Most problems can be resolved by following the troubleshooting steps below. Please try these steps in order. If one doesn't fix the problem, move onto the next one.

Check Safety Controls

<div class="list">Investigate whether you have a parental lock or anti-virus software that is blocking the site.</div>
<div class="list">Ensure the following URLs have been added to your safe list: draonline.com.au</div>

Desktop Users

<div class="list">Refresh your page</div>
<div class="list">Check your internet connection</div>
<div class="list">Clear your browser cache and cookies or try an incognito or private browsing window</div>
<div class="list">Restart your browser or computer</div>
<div class="list">Download and use Google Chrome instead</div>
Tablet Users

<div class="list">Refresh your page</div>
<div class="list">Check your internet connection</div>
<div class="list">Ensure that JavaScript is enabled</div>
<div class="list">Clear your browser cache and cookies or try an incognito or private browsing window</div>
<div class="list">Restart your browser or computer</div>
<div class="list">Download and use Google Chrome instead</div>